Terms & Conditions

Payment Policies

Each customer and/or project has a specific pay schedule. All jobs may require a full payment PRIOR TO design, production, or installation. If you have questions regarding your specific project, contact us directly. Otherwise, here you will find our standard payment policies.

We will not start a design or provide a proof without a proper deposit, or begin production of a Milk Can without final payment.

Delays in payments will cause delay in the estimated completion date.

NOTE: All cans are subject to 7% Illinois Sales Tax.

 

Turn Around Time

Standard turn around time for most orders is 7-14 business days from the time of payment and approval of your proof. This does not include design or ship time. Some types of cans may take longer, such as custom Milk Can Colors. Please note we are not open for national holidays and these days will add to the turnaround time of your order.

 

Art Guidelines

All Art must be submitted at 300dpi resolution or higher and sized to actual print size. Vector files are preferred for logos. Acceptable formats are AI, EPS, PSD, PDF, PNG, TIFF and JPG.  You are welcome to send the design file and we can analyze for print quality for you. Images must be provided in high resolution digital file. If scans from photos or low quality images are planned to be used we will notify you that there will be an issue with your print quality and it will be your decision if you would like to use said low quality art work. We will not produce any copyrighted or trademarked logos or images with out express written consent from that copyright or trademark holder. All art work, cans and other products or services are subject for milkcanwraps.com and Jon Pagles Design to use on our websites or other advertising media as samples of work we have done.

 

Art Approval

For each order milkcanwraps.com will submit a proof for customer approval. It is the customer’s responsibility to verify that all of the information on the proof is correct. This includes checking for any spelling, grammar, or design errors in the design. If an error is found after your order has been approved and printed milkcanwraps.com will not be held liable for the cost associated with reprinting and reproducing the order. We assume no liability for errors in designs approved by the customer.

 

Milk Can Out of Stocks

Milkcanwraps.com actively tries to stock a verity of cans for you to choose from. From time to time we may be out of stock. Due to the limited availability of antique milk cans if we do not have any cans on the web site for sale, there is know way of us knowing when we will have cans available again. Milkcanwraps.com will not be held liable for delays due to manufacture out of stocks or discontinued items. In these cases the customer will be notified immediately and provided with other options.

 

Milk Can Defects

Antique milk cans come in many styles, shapes, construction and sizes. Milkcanwraps.com tries our best to provide you with all the information about your can regarding but not limited to things like dents, missing metal from rust, pin holes, missing lids, ect. Normal orders do not have any work done to repair these things we sell and produce them with all of the nostalgic blemishes. We cannot be held responsible for milk can inconsistencies related to size, shape, unevenness, dents, holes or construction. We suggest reviewing the photos of your can precisely to account for such defects.

 

Color Matching

All colors in print design are printed in CMYK. They will be matched as close as possible to your requests. Please note viewing your proof on your monitor may result in a different look when reproduced because most monitors are not calibrated correctly. If ordering the can to be custom painted we will match to the closest in house stock paint color. For exact color matches please request Pantone Matched colors. Pantone color matches are available for an additional fee.

 

Print Location & Print Size

It is the customer’s responsibility to provide details in regard to print placement and size. If no details are provided JPD will print in standard locations (ex: center of the can).
 The best way to gage your print size is to lay a piece of card board (in the dimensions of your can print area) and use a ruler to measure out the print area.  Please keep in mind the the can is curved and when the print is applied to the can it takes on a new look.

 

Manufacture Out of Stocks

Due to the wide variety of brands, materials, colors, and other supplies we use to produce your Milk Can. From time to time the manufacture may be out of stock on ordered items. Milkcanwraps.com will not be held liable for delays due to manufacture out of stocks or discontinued items. In these cases the customer will be notified immediately and provided with other options.

 

Order Cancellation

In the event that an order is canceled by a customer the refund will be based on the status of the order. Depending order status the customer may have to pay a restocking fee or for the supplies themselves and or services fees for processing payments and refund fees. If the order is started in production no refund will be issued.

 

Customer Relations

We are fortunate to work with some really great customers and companies.  But, every once in a while we will have a potential customer who is rude or inappropriate.  We reserve the right to not accept your order if you are unpleasant to work with!

 

Returns

At milkcanwraps.com we stand behind our work. We do not offer refunds or returns on any order. When your can arrives we require you to open and inspect your can prior to signing for it being received. If any damage is found from shipping and you have signed for the package the repairs and return shipping will be done at the customers expense. If upon receiving your order if you find that something is damaged, you must not sign for the package as being delivered in good condition and notify us within 72 hours of the delivery of your product. Once we are notified we will contact the shipper to start the claim and do everything we can to take care of any issues in a timely manner.  If it is determined that you need to return products to milkcanwraps.com for inspection or to be reproduced, the product must be returned within 2 business weeks of the stated claim. If you have contacted us to make a return and we have agreed to cover the shipping costs, all items must be shipped using our provided shipping label we will send you, any other methods of shipping (3 day ship, 2nd day air, next day air, next day saver not provided by milkcanwraps.com) will not be covered. If items are returned after this time frame, the shipment will be denied and the package will be sent back to you unless prior arrangements have been made.

 

Safety & Liability

Milkcanwraps.com is a website and domain owned and operated by Jon Pagles Design. When referring to milkcanwraps.com we are also referring to Jon Pagles Design. Milkcanwraps.com or Jon Pagles Design are NOT liable for  any damages or injuries that may occur with your Milk Can mis-use such as but not limited to milk can falling, tipping over, scratching, cuts, other physical injury or death . Milk Cans must be placed away from children on a flat even surface. Milk Cans can not be placed on shelves or hung in any way.

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